Zendesk Test

A Zendesk test can help you hire the right employees based on their skills and abilities to use the Zendesk platform proficiently.

  • What is a Zendesk test?

    Zendesk is software used by companies to build better customer relationships. Zendesk is a customer relationship manager (CRM) software that provides support using cloud-based tools. All customer communications are managed through the platform to provide a full and seamless customer experience.

    A Zendesk test allows recruiters to assess candidates who will be expected to use Zendesk to provide customer service. The test differentiates between candidates who are able to carry out such tasks and are familiar with the basic functionality of Zendesk.

    In addition to the basic tasks such as raising tickets, and using the chat functions, the test will also assess whether a user is more advanced and able to carry out tasks such as creating reports, implementing and tracking reporting functions, as well as handling automation of processes and integrations of third party functionality.

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • Why is a Zendesk test so important when hiring?

    Using a Zendesk test to ascertain whether a candidate is suitably qualified with relevant experience makes the recruitment process more effective and speedier.

    The test is particularly efficient at separating out the candidates who claim to have the right skills from those that actually do. This allows subsequent decisions to be made on fit, temperament, or other required skills without finding out that a candidate actually cannot carry out the basic required functions of the role.

    It can be difficult for recruiters to assess the ability to use a specific product without actually asking the candidate to demonstrate said skills. The Zendesk test allows the recruiter to both ascertain experience and also rank candidates using tangible datasets. It also allows recruiters to be more confident that hires will succeed in the role, thereby saving costs.

    The Zendesk test is suitable for recruiters that are hiring employees to work in any customer service function who will be using Zendesk as part of their role. It is best carried out early in the recruitment process and can be combined with other business skills and aptitude tests.

How to assess Zendesk skills using our test

Our Zendesk test asks a variety of questions that vary in difficulty level. Candidates who proficiently use the Zendesk platform should be able to answer the questions correctly.

The Zendesk test provides valuable insight into what a candidate knows and understands. The test is structured using multiple-choice questions - a familiar format for most test-takers, that allows for instant and objective scoring.

As well as the correct answer, there are typically 2-4 distractors, representing common misconceptions and mistakes. This helps make the test more challenging, so a candidate's ability can be measured more accurately.

Test scores are provided to the user and can be compared to other test-takers in your talent pool to see how they perform relative to each other.

Each test has been thoroughly reviewed to ensure accuracy and validity in line with industry standards. It has been written, examined and edited by Zendesk experts and psychometric professionals. A diverse sample of job seekers has also reviewed it to check for any issues including sensitivity, face validity, fairness and accessibility.

This test is continually monitored so our team can optimize performance and regularly assess fairness issues.


Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd
Zendesk Test expert

Devised by an expert

Developed by our team of I/O psychologists, psychometricians and subject matter experts, our assessments provide reliable, valid and impartial results. They strictly follow industry best practices and stay on the leading edge of innovations to have job seekers’ unique profiles, abilities and knowledge accurately evaluated while minimising bias. They draw on years of research and cutting-edge predictive analytics to create assessments that provide valuable insights into performance, retention, culture fit and more.

Zendesk Test FAQs

What is a Zendesk specialist?

A Zendesk specialist is someone who is experienced in using Zendesk in a customer service or relations role. They would be expected to be an advanced user of Zendesk and understand how best to maximise the efficiency of Zendesk to best achieve the company's requirements.

Is the Zendesk test difficult?

The Zendesk test is a multiple-choice online test. A candidate will need to select the correct answer to a question when faced with multiple response options. As long as candidates have genuine Zendesk experience candidates should not have any difficulty in selecting the correct answers.

What other skills are required for Zendesk?

Zendesk is a cloud-based CRM system, therefore a general affinity for the use of software and an understanding of how best to exploit the usability to deliver work according to defined targets is essential.

What certificates or qualifications are important for Zendesk?

Zendesk offers its own certification to validate a user's skills. Certifications include Support Administration Expert, CX Analyst Expert, App Developer Expert, Guide Specialist, Chat Specialist, and Talk Specialist. Certification is offered online for a fee.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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