How to assess Zendesk skills using our test
Our Zendesk test asks a variety of questions that vary in difficulty level. Candidates who proficiently use the Zendesk platform should be able to answer the questions correctly.
The Zendesk test provides valuable insight into what a candidate knows and understands. The test is structured using multiple-choice questions - a familiar format for most test-takers, that allows for instant and objective scoring.
As well as the correct answer, there are typically 2-4 distractors, representing common misconceptions and mistakes. This helps make the test more challenging, so a candidate's ability can be measured more accurately.
Test scores are provided to the user and can be compared to other test-takers in your talent pool to see how they perform relative to each other.
Each test has been thoroughly reviewed to ensure accuracy and validity in line with industry standards. It has been written, examined and edited by Zendesk experts and psychometric professionals. A diverse sample of job seekers has also reviewed it to check for any issues including sensitivity, face validity, fairness and accessibility.
This test is continually monitored so our team can optimize performance and regularly assess fairness issues.