01 · 12 QUESTIONS · 10 MINUTES
Verbal Reasoning
Shows how accurately candidates understand written information and what follows from it.
- Reading comprehension
- Evaluating statements
- Drawing conclusions
Hire your next Claims Handler with clearer evidence.
A ready-made selection of tests for Claims Handler candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedClaims Handler assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Verbal Reasoning82%
Customer Service74%
Error Checking68%
Decision-Making64%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of finance skills.
The Claims Handler template combines Verbal Reasoning, Customer Service, Error Checking, Decision-Making. Review the selection against the work your vacancy involves.
4tests40minutes55questions in total
02 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
03 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
04 · 8 QUESTIONS · 10 MINUTES
Decision-Making
Shows how candidates weigh incomplete information and commit to a course of action.
- Evaluating options
- Weighing information
- Choosing a response
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore accurate figures, records and financial processes.
You receive a result for each included test: Verbal Reasoning, Customer Service, Error Checking, Decision-Making. Compare the relevant areas separately and use a follow-up task based on reconciling an invoice list before preparing a payment summary.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
This Error Checking example is set in the work of a Claims Handler: reconciling an invoice list before preparing a payment summary. Use it to talk through a candidate's reasoning alongside their results.
Claims Handler: reconciling an invoice list before preparing a payment summaryWorkplace example
While reconciling an invoice list before preparing a payment summary, you check a copied invoice entry against the approved record. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Hours | 62 | 62 |
| Site code | LG-696 | LG-696 |
| Net value | £260.25 | £260.52 |
| Job number | KS-9686 | KS-9686 |
A PRACTICAL GUIDE
Using the Claims Handler assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Verbal Reasoning, Error Checking; workplace situations in Customer Service, Decision-Making. It brings together evidence about accurate figures, records and financial processes, giving you areas to explore when reconciling an invoice list before preparing a payment summary.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on reconciling an invoice list before preparing a payment summary to explore practical application. Ask them to explain the reconciliation, show their checks and describe how they would resolve a mismatch.
Which results matter for your vacancy?
- Verbal ReasoningAsk them to distinguish facts from assumptions in a short written brief.
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
- Decision-MakingAsk them to compare options and explain what evidence their decision needs.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Claims Handler vacancy?
Yes. Start with Verbal Reasoning, Customer Service, Error Checking, Decision-Making, then keep the tests that match your responsibilities. For example, use Verbal Reasoning to explore reading comprehension. You can add or remove tests before inviting candidates.
Does this assess practical Claims Handler work?
Candidates answer multiple-choice questions in Verbal Reasoning, Error Checking; workplace situations in Customer Service, Decision-Making online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on reconciling an invoice list before preparing a payment summary to explore application alongside the test results.
Why is Verbal Reasoning included?
Shows how accurately candidates understand written information and what follows from it. Ask them to distinguish facts from assumptions in a short written brief. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Claims Handler assessment take?
The recommended selection contains 4 tests and allows 40 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Verbal Reasoning, Customer Service, Error Checking, Decision-Making separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Claims Handler selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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