Communication

Communication skills are important to assess during the pre-employment stages of hiring. Use this test to assess a candidates communication abilities.

  • What is a communication test?

    A communication test is used as a pre-employment assessment tool to evaluate the communication skills of candidates as part of the recruitment process.

    This type of test assesses candidates on their soft skills, those that are difficult to gauge with more traditional methods.

    In the communication test, the candidate is presented with a series of questions based on work-related scenarios, that they must answer by choosing the most appropriate course of action from a number of options.

    Candidates will be assessed based on their ability to communicate effectively, recognise other people's points of view, and their active listening skills. The results of the assessment provide the recruitment team with quantifiable data that can be used to choose the best candidates to take further into the recruitment process.

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • Why is a communication test so important when hiring?

    Effective communication is a soft skill that is needed in pretty much every role across every industry. Communication skills include being able to talk to people from different backgrounds, in both speaking, writing, and listening effectively to understand.

    Assessing a candidate for the right level of communication skills that are needed for the role that you are recruiting for can be complicated using 'traditional' methods. A resume might mention great communication skills, but these are subjective - how can you be sure that they have the right level of ability for the role you are recruiting for.

    Communication skills can be assessed in an interview, by discussing difficult situations, speaking, and listening. However, this is a time consuming and expensive way to get through a large number of applicants and is not always a reliable way to get the right results.

    The communication test is a simple to use assessment that can be delivered to a large number of candidates at the same time. By asking the same questions of every candidate, the results provide quantifiable data that can be used to choose the best performing applicants to take further into the recruitment process.

    The communication soft skill test can be used to help make recruiting easier for a number of roles across several industries, including:

    • Sales assistants
    • Customer service representatives
    • Team leaders
    • Call centre operators

    For recruiters, the communication test makes it easier to choose the right candidates who have what it takes to be successful in the future. The test is designed to reduce the time and costs in recruitment, while also mitigating the risk of a bad hire.

How to assess communication skills using our test

Our communication skills test asks a variety of questions that vary in difficulty level. Candidates who demonstrate strong communication skills should be able to answer most of the questions correctly.

The communication skills test provides valuable data insight into the strengths of a candidates communication abilities. The test is structured using multiple-choice questions: a familiar format for most test-takers, that allows for instant and objective scoring.

As well as the correct answer, there are typically 2–4 distractors, representing common misconceptions and mistakes. This helps make the test more challenging, so a candidate's ability can be measured more accurately.

Test scores are provided to the user and can be compared to other test-takers in your talent pool, to see how they perform relative to each other.

Each test has been thoroughly reviewed to ensure accuracy and validity in line with industry standards. It has been written, examined and edited by experts and psychometric professionals. It has also been reviewed by a diverse sample of job seekers to check for any issues including sensitivity, face validity, fairness and accessibility

This test is continually monitored so our team can optimize performance and regularly assess fairness issues.

  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

FAQs

How do you measure communication?

Communication skills can be measured simply by using a communication skills test, with questions that are work-related scenarios with multiple-choice options for the right course of action to take.

Who should be assessed for communication skills?

Applicants for roles where communication is needed for success should be screened on their communication skills. This is especially useful for roles where communication with customers, suppliers, or other staff members is needed.

Are communication skill tests difficult?

Communication skill tests are difficult because they are unfamiliar and performed under exam conditions. The actual content of the assessment is not challenging for most people, especially those who have the right skills and abilities.

When should you use a communication test?

A communication test can be used at any stage in the recruitment process, but it is mostly used in the earliest stages, just after the initial paper sift of resumes and application forms because it is simple to administer to a large number of applicants at the same time, effectively narrowing a large candidate pool.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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