What employers use emotional intelligence tests and why?
Emotional intelligence is closely linked with job performance since certain jobs require stronger emotional intelligence levels than others. Industries that are customer facing such as sales or customer service would benefit most from hiring candidates with strong EI. Other industries such as caregiving, hospitality, and jobs where strong teamwork is required would also benefit from using this test.
If a candidate has strong emotional intelligence, they are good at understanding their own emotions, as well as the emotions of others. Identifying this skill means that your future hire will have strong self-awareness and be able to read other people's emotions.
What are the benefits of using an emotional intelligence test in your hiring process?
Organizations that use emotional intelligence (EI) testing as part of their hiring process report a number of benefits.
EI can help identify individuals who are likely to be successful in a given role and who will work well with others. In addition, EI testing has the potential to improve team productivity, reduce interpersonal conflict, and enhance the overall working environment.
The assessment is typically sent during the early stages of the recruitment process. The results of the test are point based which you can easily compare across your pool of applicants. Additionally, a global average is also provided which you can use as a benchmark for shortlisting.
The data from the assessment provides valuable insights into an applicant's emotion-related abilities. For example, an applicant who demonstrates high EI is likely to be more self-reflective and aware of their impact on others. This can be beneficial in roles that require high levels of interpersonal skills.
A high EI score also illustrates better understanding and responsiveness to the needs of others. This can be beneficial in customer-facing roles or roles that require caregiving.
