Dispatcher Test

When looking to fill a dispatcher position, it's important to make sure that the candidate has the skills necessary to do the job. A dispatcher skills test can help ensure that the candidate is a good fit for the position.

  • What is a dispatcher skills test?

    A dispatcher skills test is created to analyze the key skills that are essential to be a dispatcher within the hiring process. Dispatchers have a range of responsibilities and jobs they must complete. To be a successful dispatcher you must have certain skills such as communication, technological skills and interpersonal skills.

    This test could be used at the start of the requirement process, to recognize candidates who contain these skills. The test is made up of multiple-choice questions, focusing on a variety of scenarios and skills.

    By using the dispatcher skills test, a company can identify the strongest and most appropriate candidates easily.

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • What are the benefits of using the dispatcher skills test for pre-screening?

    A dispatcher is responsible for receiving both emergency and non-emergency calls, recording important information and tracking vehicles that are working in the field. The best candidate should be able to calmly and effectively handle different situations. The dispatcher skills test can identify the best candidates for this position.

    A dispatcher skills test is beneficial, as it can reduce the number of applicants progressing forward to the next stages of the recruitment process. All unconscious bias is removed by using a skills test as information such as education, age and gender are not shown.

    The dispatcher test will use questions to highlight if a candidate contains the essential skills. These skills include a variety of soft skills such as communication, interpersonal skills and problem solving. In addition to these, it tests navigational and technological skills.

    This test could also be used to hire other professions where the role includes a large amount of telephone time such as customer support or sales.

How our test measures dispatcher skills

Test questions are designed to assess industry-specific technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to be a dispatcher were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our dispatcher test is constantly updated and optimized to ensure the best experience and results.


Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

Dispatcher Test FAQs

What are the key skills of a dispatcher?

The key skills of a dispatcher are soft skills such as communication, interpersonal and problem solving. A dispatcher spends a lot of time on the phone talking to different people and must contain strong communication skills to make those conversations smooth and efficient.

What other tests can be used to hire a dispatcher?

There is a range of other tests which could be used to hire a dispatcher. Specific skills tests such as communication or problem solving would be beneficial or any job test which focuses on the same skills.

Are these tests available in my plan?

We have a range of plans available. The difference between the plans is the number of test attempts permitted, not the type of tests. All our plans include our full test suite comprising all tests and all levels.

Can I see what the test is like?

Yes, of course. You can try the test for free by signing up for a free trial.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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