01 · 8 QUESTIONS · 10 MINUTES
Problem Solving
Shows how candidates break down a workplace problem and choose between options.
- Understanding problems
- Considering solutions
- Choosing a response
Hire your next Dispatcher with clearer evidence.
A ready-made selection of tests for Dispatcher candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedDispatcher assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Problem Solving82%
Call Centre and Help Desk74%
Time Management68%
Communication64%
Spatial Reasoning78%
Decision-Making70%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of logistics skills.
The Dispatcher template combines Problem Solving, Call Centre and Help Desk, Time Management, Communication, Spatial Reasoning, Decision-Making. Review the selection against the work your vacancy involves.
6tests65minutes65questions in total
02 · 15 QUESTIONS · 15 MINUTES
Call Centre and Help Desk
Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.
- Call handling and verification
- Difficult contacts
- Service metrics
03 · 8 QUESTIONS · 10 MINUTES
Time Management
Shows how candidates prioritise when there is more to do than time allows.
- Setting priorities
- Planning workloads
- Managing deadlines
04 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
05 · 18 QUESTIONS · 10 MINUTES
Spatial Reasoning
Shows how well candidates picture and manipulate shapes and layouts in their head.
- Shapes & objects
- Rotation & orientation
- Visual relationships
06 · 8 QUESTIONS · 10 MINUTES
Decision-Making
Shows how candidates weigh incomplete information and commit to a course of action.
- Evaluating options
- Weighing information
- Choosing a response
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore record accuracy, numerical reasoning and coordination.
You receive a result for each included test: Problem Solving, Call Centre and Help Desk, Time Management, Communication, Spatial Reasoning, Decision-Making. Compare the relevant areas separately and use a follow-up task based on checking a dispatch list against confirmed orders.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
Explore an example in the context of checking a dispatch list against confirmed orders. It gives you a way to discuss the reasoning behind a candidate’s answer, alongside the Dispatcher assessment results.
Dispatcher: checking a dispatch list against confirmed ordersWorkplace example
In this Dispatcher example, checking a dispatch list against confirmed orders is part of the work. A shipment must match the confirmed order before dispatch. The dispatch list contains a different quantity from the confirmed order.
A PRACTICAL GUIDE
Using the Dispatcher assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Call Centre and Help Desk, Spatial Reasoning; workplace situations in Problem Solving, Time Management, Communication, Decision-Making. It brings together evidence about record accuracy, numerical reasoning and coordination, giving you areas to explore when checking a dispatch list against confirmed orders.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on checking a dispatch list against confirmed orders to explore practical application. Ask them to check the quantities, identify a discrepancy and explain how they would coordinate the correction.
Which results matter for your vacancy?
- Problem SolvingAsk them to break down a problem, compare options and explain their next step.
- Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
- Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
- CommunicationExplore how they would explain an issue and agree the next update.
- Spatial ReasoningExplore how they interpret shapes, positions and orientation.
- Decision-MakingAsk them to compare options and explain what evidence their decision needs.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Dispatcher vacancy?
Yes. Start with Problem Solving, Call Centre and Help Desk, Time Management, Communication, Spatial Reasoning, Decision-Making, then keep the tests that match your responsibilities. For example, use Problem Solving to explore understanding problems. You can add or remove tests before inviting candidates.
Does this assess practical Dispatcher work?
Candidates answer multiple-choice questions in Call Centre and Help Desk, Spatial Reasoning; workplace situations in Problem Solving, Time Management, Communication, Decision-Making online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on checking a dispatch list against confirmed orders to explore application alongside the test results.
Why is Problem Solving included?
Shows how candidates break down a workplace problem and choose between options. Ask them to break down a problem, compare options and explain their next step. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Dispatcher assessment take?
The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Problem Solving, Call Centre and Help Desk, Time Management, Communication, Spatial Reasoning, Decision-Making separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Dispatcher selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.