Flight Attendant Test

If you’re hiring a flight attendant, you’ll want to have confidence that your chosen applicant has the skills required for success in the role. A flight attendant skills test can provide the insights you need to make the best recruitment decisions.

  • What is a flight attendant skills test?

    A flight attendant is responsible for the comfort, safety and well-being of passengers onboard commercial aircraft. Flight attendants interact with airline customers, delivering safety briefings, preparing the cabin for take-off and landing, serving refreshments and in-flight meals, answering questions and fulfilling any requests.

    The flight attendant test assists the service team and cabin managers in finding the best hire for their team, through multiple-choice questions which assess communication, interpersonal and team working skills. The answers given illuminate an individual’s potential for delivering high-quality customer service whilst in the air.

    The test can be effectively used in the early stages of the recruitment process, as it can be easily administered to streamline large candidate pools based on objective insights into skills strengths and abilities.

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • What are the benefits of using the flight attendant skills test for pre-screening?

    Using the flight attendant test as part of your screening process increases the efficiency of your recruitment. Managers spend countless hours sifting CVs and application forms during hiring periods, to try and discern which applicants are best suited for the vacant position(s).

    The flight attendant test takes the guesswork out of the process, providing clear data on the skills of the candidate pool. From quickly analyzing these results, objective and accurate decisions can be made about which applicants have what it takes to proceed to the next stage of the recruitment process.

    The multiple-choice questions in the test are designed to determine whether prospective employees have the strong communication skills and the approachable manner required to excel in a customer-facing role. The questions measure soft skills such as adaptability and teamwork as well as the aptitude for problem solving.

    The test is timed, meaning that candidates will need to work quickly and accurately through the questions. This gives insight into how well they cope under pressure - useful for a role that involves managing the public.

    This test may be relevant for check-in and ground staff, as well as flight attendants.

How our test measures flight attendant skills

Test questions are designed to assess industry-specific technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to be a flight attendant were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our flight attendant test is constantly updated and optimized to ensure the best experience and results.


Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

Flight Attendant Test FAQs

What skills are needed to be a flight attendant?

Flight attendants need to be strong communicators with a measured and personable manner, due to their direct interaction with passengers for extended periods of time. They require patience as well as an ability to remain calm and diffuse any disagreements or difficult behavior that may arise.

What other tests would be useful to assess flight attendant skills?

The flight attendant recruitment process may also benefit from including an additional personality test, to explore applicants’ traits and behaviors to determine whether they’ll fit well within the existing cabin service team.

Are these tests available in my plan?

We have a range of plans available. The difference between the plans is the number of test attempts permitted, not the type of tests. All our plans include our full test suite comprising all tests and all levels.

Can I see what the test is like?

Yes, of course. You can try the test for free by signing up for a free trial.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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