Recommended tests for assessing hospitality skills
There are several tests that can be used as prescreening assessments for roles within the hospitality sector. The results of the test can then be used to evaluate an individual’s skill level as relevant to the role requirements.
Verbal reasoning test
The verbal reasoning test evaluates an individual’s ability to understand the meaning of words within passages of text. The test evaluates an individual's comprehension skills and ability to make sense of expressions in context.
The test is formed of a series of questions presented as short passages of information. Candidates must read the text passage, then, using what they have learned in the passage, select whether the statements that follow are true, false, or they can not say based on their understanding of the information.
Verbal reasoning is important in the hospitality industry in ensuring that all individuals can read and follow instructions such as health and safety, customer service guidelines or standard operating procedures.
Interpersonal skills test
The interpersonal skills test is an important assessment for all hospitality roles. In any role in this sector, having the skill to communicate effectively with others, with empathy, and adjust your communication style to the situation is critical for success.
The interpersonal skills test evaluates communication skills and an individual’s emotional intelligence when working with others. The test is essential for all roles within the hospitality industry, no matter the level of seniority.
Using situational questions aligned to those that an individual may face when in a role, the test results can be used to determine whether an individual has the skills to be empathetic to challenging situations, speak confidently to customers, and foster an open and positive working environment.
Emotional intelligence test
The emotional intelligence test assesses an individual's ability to understand their own and others' emotions and use this understanding appropriately in a given situation.
Emotional intelligence when working in the hospitality sector is hugely important. As the role focuses on working with others and delivering exceptional customer service, the ability to perceive others' feelings can make a difference when dealing with challenging situations.
The emotional intelligence test comprises timed multiple-choice questions. The results can be used to gain a deeper understanding of an individual's emotional intelligence and whether they can work well with others to benefit themselves, the team, and the organization.
Logical reasoning test
Issues arise daily in any hospitality-related role. Thinking logically and analytically when solving problems is important for all hospitality professionals. Using the information available to think of a logical solution to a problem is critical to meeting and exceeding customer expectations.
The logical reasoning test is comprised of a series of multiple-choice questions. Questions are presented in the form of abstract information. Candidates need to use this information to determine a pattern or sequence between the information and then select which of the multiple-choice answers follows next.
The test not only evaluates individuals on their logical reasoning ability but, as the test is timed, their capacity to deal with pressure when solving problems.
Adaptability test
The adaptability test evaluates individuals on their skill in being able to react appropriately in changing situations. Using a series of multiple-choice scenarios, candidates are assessed on their level of adaptability and ability to think analytically and innovatively.
Adaptability is a key skill needed in all customer-facing roles and is essential in keeping up with a customer’s changing expectations or a rapidly evolving working environment. The test uses a variety of situations, some of which candidates may face when in the role. This ensures that the results derived from the test give recruiters a realistic view of the candidate and their adaptability skills.
