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Hire your next Client Services Executive with clearer evidence.

A ready-made selection of tests for Client Services Executive candidates. See how they approach the skills that matter, then focus your interviews on the results.

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AM
Alex Morgan

Client Services Executive assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Customer Service82%
Communication74%
Interpersonal Skills68%
Time Management64%
Error Checking78%
Customer Service Case Study70%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Client Services Executive template combines Customer Service, Communication, Interpersonal Skills, Time Management, Error Checking, Customer Service Case Study. Review the selection against the work your vacancy involves.

6tests70minutes69questions in total

01 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

02 · 8 QUESTIONS · 10 MINUTES

Communication

Shows how candidates choose to explain things and raise issues at work.

  • Sharing information
  • Listening & understanding
  • Difficult conversations

03 · 8 QUESTIONS · 10 MINUTES

Interpersonal Skills

Shows how candidates handle disagreement and build working relationships.

  • Working relationships
  • Understanding others
  • Managing interactions

04 · 8 QUESTIONS · 10 MINUTES

Time Management

Shows how candidates prioritise when there is more to do than time allows.

  • Setting priorities
  • Planning workloads
  • Managing deadlines

05 · 28 QUESTIONS · 10 MINUTES

Error Checking

Shows whether candidates spot mistakes in detailed information under time pressure.

  • Comparing records
  • Spotting discrepancies
  • Accuracy with information

06 · 10 QUESTIONS · 20 MINUTES

Customer Service Case Study

Shows how candidates apply a policy to real complaint emails and decide what to do and say next.

  • Policy application
  • Prioritising
  • Resolution

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: Customer Service, Communication, Interpersonal Skills, Time Management, Error Checking, Customer Service Case Study. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

Try the question yourself before reading the answer. It is an Error Checking example drawn from resolving a customer query and documenting the response, part of a Client Services Executive's week.

Client Services Executive: resolving a customer query and documenting the responseWorkplace example

While resolving a customer query and documenting the response, you compare the approved returned order record with a copied entry. All four fields must match exactly.

FieldApproved recordCopied entry
Site codeJN-299JN-299
PostcodeM28 8NLM28 8NL
Order numberNH-9308NH-9380
Amount£890.75£890.75
Which field needs correcting before the record is confirmed?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Client Services Executive assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Error Checking, Customer Service Case Study; workplace situations in Customer Service, Communication, Interpersonal Skills, Time Management. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • CommunicationExplore how they would explain an issue and agree the next update.
  • Interpersonal SkillsExplore how they would address a disagreement and keep a working relationship productive.
  • Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
  • Error CheckingCheck matching identifiers, amounts and dates before records are shared.
  • Customer Service Case StudyUse a short Customer Service Case Study work sample to explore how they apply policy application and prioritising.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Client Services Executive vacancy?

Yes. Start with Customer Service, Communication, Interpersonal Skills, Time Management, Error Checking, Customer Service Case Study, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.

Does this assess practical Client Services Executive work?

Candidates answer multiple-choice questions in Error Checking, Customer Service Case Study; workplace situations in Customer Service, Communication, Interpersonal Skills, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is Customer Service included?

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Client Services Executive assessment take?

The recommended selection contains 6 tests and allows 70 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Customer Service, Communication, Interpersonal Skills, Time Management, Error Checking, Customer Service Case Study separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Client Services Executive selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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