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Hire your next Computer Technician with clearer evidence.

A ready-made selection of tests for Computer Technician candidates. See how they approach the skills that matter, then focus your interviews on the results.

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AM
Alex Morgan

Computer Technician assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Problem Solving82%
Call Centre and Help Desk74%
Error Checking68%
Mechanical Reasoning64%
Customer Service78%
IT Support and Networking70%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of IT skills.

The Computer Technician template combines Problem Solving, Call Centre and Help Desk, Error Checking, Mechanical Reasoning, Customer Service, IT Support and Networking. Review the selection against the work your vacancy involves.

6tests73minutes88questions in total

01 · 8 QUESTIONS · 10 MINUTES

Problem Solving

Shows how candidates break down a workplace problem and choose between options.

  • Understanding problems
  • Considering solutions
  • Choosing a response

02 · 15 QUESTIONS · 15 MINUTES

Call Centre and Help Desk

Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.

  • Call handling and verification
  • Difficult contacts
  • Service metrics

03 · 28 QUESTIONS · 10 MINUTES

Error Checking

Shows whether candidates spot mistakes in detailed information under time pressure.

  • Comparing records
  • Spotting discrepancies
  • Accuracy with information

04 · 15 QUESTIONS · 10 MINUTES

Mechanical Reasoning

Checks understanding of forces, levers, gears and everyday mechanical principles.

  • Forces & motion
  • Mechanical systems
  • Physical principles

05 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

06 · 15 QUESTIONS · 18 MINUTES

IT Support and Networking

Checks how candidates troubleshoot, support users and work with IP addresses, DNS and networks.

  • Troubleshooting, hardware and support
  • Networking fundamentals
  • IP addressing and subnetting

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore technical knowledge, troubleshooting and reliable systems.

You receive a result for each included test: Problem Solving, Call Centre and Help Desk, Error Checking, Mechanical Reasoning, Customer Service, IT Support and Networking. Compare the relevant areas separately and use a follow-up task based on reviewing a service change before a planned release.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

Explore an example in the context of reviewing a service change before a planned release. It gives you a way to discuss the reasoning behind a candidate’s answer, alongside the Computer Technician assessment results.

Computer Technician: reviewing a service change before a planned releaseWorkplace example

While reviewing a service change before a planned release, you compare an approved record with a copied entry. All four fields must match exactly.

FieldApproved recordCopied entry
ReferenceAB-2741AB-2741
Quantity3636
Date18 October18 October
Location codeRT-608RT-680
Which field contains the copying error?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Computer Technician assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Call Centre and Help Desk, Error Checking, Mechanical Reasoning, IT Support and Networking; workplace situations in Problem Solving, Customer Service. It brings together evidence about technical knowledge, troubleshooting and reliable systems, giving you areas to explore when reviewing a service change before a planned release.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on reviewing a service change before a planned release to explore practical application. Ask how they would diagnose the issue, verify a proposed fix and recover if it failed.

Which results matter for your vacancy?

  • Problem SolvingAsk them to break down a problem, compare options and explain their next step.
  • Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
  • Error CheckingCheck matching identifiers, amounts and dates before records are shared.
  • Mechanical ReasoningFollow up on how they explain forces, movement and mechanical relationships.
  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • IT Support and NetworkingUse a short IT Support and Networking work sample to explore how they apply troubleshooting, hardware and support and networking fundamentals.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Computer Technician vacancy?

Yes. Start with Problem Solving, Call Centre and Help Desk, Error Checking, Mechanical Reasoning, Customer Service, IT Support and Networking, then keep the tests that match your responsibilities. For example, use Problem Solving to explore understanding problems. You can add or remove tests before inviting candidates.

Does this assess practical Computer Technician work?

Candidates answer multiple-choice questions in Call Centre and Help Desk, Error Checking, Mechanical Reasoning, IT Support and Networking; workplace situations in Problem Solving, Customer Service online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on reviewing a service change before a planned release to explore application alongside the test results.

Why is Problem Solving included?

Shows how candidates break down a workplace problem and choose between options. Ask them to break down a problem, compare options and explain their next step. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Computer Technician assessment take?

The recommended selection contains 6 tests and allows 73 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Problem Solving, Call Centre and Help Desk, Error Checking, Mechanical Reasoning, Customer Service, IT Support and Networking separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Computer Technician selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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5 free candidate results · No credit card required