01 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
Hire your next Customer Administrator with clearer evidence.
A ready-made selection of tests for Customer Administrator candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedCustomer Administrator assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Customer Service82%
Error Checking74%
Microsoft Excel68%
Communication64%
Time Management78%
Digital Skills70%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of office skills.
The Customer Administrator template combines Customer Service, Error Checking, Microsoft Excel, Communication, Time Management, Digital Skills. Review the selection against the work your vacancy involves.
6tests65minutes84questions in total
02 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
03 · 18 QUESTIONS · 10 MINUTES
Microsoft Excel
Checks the spreadsheet work the job actually needs, from formulas and lookups to clean analysis.
- Formulas & functions
- Working with data
- Tables & charts
04 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
05 · 8 QUESTIONS · 10 MINUTES
Time Management
Shows how candidates prioritise when there is more to do than time allows.
- Setting priorities
- Planning workloads
- Managing deadlines
06 · 15 QUESTIONS · 15 MINUTES
Digital Skills
Checks how well candidates judge online information, collaborate digitally and solve problems with new tools.
- Information and data
- Communication and collaboration
- Accessible content creation
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore accurate, organised office work.
You receive a result for each included test: Customer Service, Error Checking, Microsoft Excel, Communication, Time Management, Digital Skills. Compare the relevant areas separately and use a follow-up task based on organising a meeting pack and checking its records.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
Hiring a Customer Administrator, sometimes advertised as account administrator? Try an Error Checking question built around organising a meeting pack and checking its records.
Customer Administrator: organising a meeting pack and checking its recordsWorkplace example
While organising a meeting pack and checking its records, you proofread a visitor pass record that was typed up from the approved version. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Quantity | 90 | 90 |
| Date | 11 November | 11 November |
| Product code | DC-808 | DC-808 |
| Reference | PB-5444 | PB-4544 |
A PRACTICAL GUIDE
Using the Customer Administrator assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Error Checking, Microsoft Excel, Digital Skills; workplace situations in Customer Service, Communication, Time Management. It brings together evidence about accurate, organised office work, giving you areas to explore when organising a meeting pack and checking its records.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on organising a meeting pack and checking its records to explore practical application. Ask how they would check the records, organise the work and keep colleagues informed.
Which results matter for your vacancy?
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
- Microsoft ExcelDiscuss formulas, cell references and checks in a small spreadsheet.
- CommunicationExplore how they would explain an issue and agree the next update.
- Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
- Digital SkillsUse a short Digital Skills work sample to explore how they apply information and data and communication and collaboration.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Customer Administrator vacancy?
Yes. Start with Customer Service, Error Checking, Microsoft Excel, Communication, Time Management, Digital Skills, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.
Does this assess practical Customer Administrator work?
Candidates answer multiple-choice questions in Error Checking, Microsoft Excel, Digital Skills; workplace situations in Customer Service, Communication, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on organising a meeting pack and checking its records to explore application alongside the test results.
Why is Customer Service included?
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Customer Administrator assessment take?
The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Customer Service, Error Checking, Microsoft Excel, Communication, Time Management, Digital Skills separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Customer Administrator selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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