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Hire your next Customer Experience Specialist with clearer evidence.

A ready-made selection of tests for Customer Experience Specialist candidates. See how they approach the skills that matter, then focus your interviews on the results.

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AM
Alex Morgan

Customer Experience Specialist assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Customer Service82%
Numerical Reasoning74%
Verbal Reasoning68%
Problem Solving64%
Communication78%
Customer Service Case Study70%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Customer Experience Specialist template combines Customer Service, Numerical Reasoning, Verbal Reasoning, Problem Solving, Communication, Customer Service Case Study. Review the selection against the work your vacancy involves.

6tests70minutes55questions in total

01 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

02 · 10 QUESTIONS · 10 MINUTES

Numerical Reasoning

Shows how candidates read figures, tables and percentages, and what they conclude from them.

  • Tables & charts
  • Percentages & ratios
  • Interpreting figures

03 · 12 QUESTIONS · 10 MINUTES

Verbal Reasoning

Shows how accurately candidates understand written information and what follows from it.

  • Reading comprehension
  • Evaluating statements
  • Drawing conclusions

04 · 8 QUESTIONS · 10 MINUTES

Problem Solving

Shows how candidates break down a workplace problem and choose between options.

  • Understanding problems
  • Considering solutions
  • Choosing a response

05 · 8 QUESTIONS · 10 MINUTES

Communication

Shows how candidates choose to explain things and raise issues at work.

  • Sharing information
  • Listening & understanding
  • Difficult conversations

06 · 10 QUESTIONS · 20 MINUTES

Customer Service Case Study

Shows how candidates apply a policy to real complaint emails and decide what to do and say next.

  • Policy application
  • Prioritising
  • Resolution

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: Customer Service, Numerical Reasoning, Verbal Reasoning, Problem Solving, Communication, Customer Service Case Study. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

A short Numerical Reasoning question, set around resolving a customer query and documenting the response. It shows the kind of thinking the Customer Experience Specialist assessment measures.

Customer Experience Specialist: resolving a customer query and documenting the responseWorkplace example

One colleague handled 3 in every 5 call-backs. In total 100 call-backs came in.

ShareCall-backs
3 in 5100
How many call-backs did one colleague handle?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Customer Experience Specialist assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Numerical Reasoning, Verbal Reasoning, Customer Service Case Study; workplace situations in Customer Service, Problem Solving, Communication. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • Numerical ReasoningAsk them to interpret a table, calculate a rate and explain what the figures imply.
  • Verbal ReasoningAsk them to distinguish facts from assumptions in a short written brief.
  • Problem SolvingAsk them to break down a problem, compare options and explain their next step.
  • CommunicationExplore how they would explain an issue and agree the next update.
  • Customer Service Case StudyUse a short Customer Service Case Study work sample to explore how they apply policy application and prioritising.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Customer Experience Specialist vacancy?

Yes. Start with Customer Service, Numerical Reasoning, Verbal Reasoning, Problem Solving, Communication, Customer Service Case Study, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.

Does this assess practical Customer Experience Specialist work?

Candidates answer multiple-choice questions in Numerical Reasoning, Verbal Reasoning, Customer Service Case Study; workplace situations in Customer Service, Problem Solving, Communication online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is Customer Service included?

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Customer Experience Specialist assessment take?

The recommended selection contains 6 tests and allows 70 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Customer Service, Numerical Reasoning, Verbal Reasoning, Problem Solving, Communication, Customer Service Case Study separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Customer Experience Specialist selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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