01 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
Hire your next Customer Onboarding Specialist with clearer evidence.
A ready-made selection of tests for Customer Onboarding Specialist candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedCustomer Onboarding Specialist assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Customer Service82%
Communication74%
Project Management68%
Problem Solving64%
Time Management78%
Working with AI70%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of customer support skills.
The Customer Onboarding Specialist template combines Customer Service, Communication, Project Management, Problem Solving, Time Management, Working with AI. Review the selection against the work your vacancy involves.
6tests65minutes54questions in total
02 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
03 · 8 QUESTIONS · 10 MINUTES
Project Management
Shows how candidates handle scope, dependencies and slipping deadlines.
- Planning work
- Managing priorities
- Responding to project issues
04 · 8 QUESTIONS · 10 MINUTES
Problem Solving
Shows how candidates break down a workplace problem and choose between options.
- Understanding problems
- Considering solutions
- Choosing a response
05 · 8 QUESTIONS · 10 MINUTES
Time Management
Shows how candidates prioritise when there is more to do than time allows.
- Setting priorities
- Planning workloads
- Managing deadlines
06 · 15 QUESTIONS · 15 MINUTES
Working with AI
Checks whether candidates use AI assistants well at work, from clear requests to checking the output and keeping data safe.
- Prompting
- Checking AI output
- Data and privacy
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore clear responses and consistent customer support.
You receive a result for each included test: Customer Service, Communication, Project Management, Problem Solving, Time Management, Working with AI. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
This Working with AI example is set in the work of a Customer Onboarding Specialist: resolving a customer query and documenting the response. Use it to talk through a candidate's reasoning alongside their results.
Customer Onboarding Specialist: resolving a customer query and documenting the responseWorkplace example
You use an AI assistant to draft a welcome email for a new client. The draft states that their account includes free weekend phone support. You are not sure that is in the client's contract.
A PRACTICAL GUIDE
Using the Customer Onboarding Specialist assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Working with AI; workplace situations in Customer Service, Communication, Project Management, Problem Solving, Time Management. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.
Which results matter for your vacancy?
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- CommunicationExplore how they would explain an issue and agree the next update.
- Project ManagementAsk them to identify dependencies, milestones and delivery risks in a short brief.
- Problem SolvingAsk them to break down a problem, compare options and explain their next step.
- Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
- Working with AIUse a short Working with AI work sample to explore how they apply prompting and checking ai output.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Customer Onboarding Specialist vacancy?
Yes. Start with Customer Service, Communication, Project Management, Problem Solving, Time Management, Working with AI, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.
Does this assess practical Customer Onboarding Specialist work?
Candidates answer multiple-choice questions in Working with AI; workplace situations in Customer Service, Communication, Project Management, Problem Solving, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.
Why is Customer Service included?
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Customer Onboarding Specialist assessment take?
The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Customer Service, Communication, Project Management, Problem Solving, Time Management, Working with AI separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Customer Onboarding Specialist selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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