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Hire your next Customer Operations Analyst with clearer evidence.

A ready-made selection of tests for Customer Operations Analyst candidates. See how they approach the skills that matter, then focus your interviews on the results.

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AM
Alex Morgan

Customer Operations Analyst assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Numerical Reasoning82%
Microsoft Excel74%
Problem Solving68%
Customer Service64%
SQL78%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Customer Operations Analyst template combines Numerical Reasoning, Microsoft Excel, Problem Solving, Customer Service, SQL. Review the selection against the work your vacancy involves.

5tests50minutes63questions in total

01 · 10 QUESTIONS · 10 MINUTES

Numerical Reasoning

Shows how candidates read figures, tables and percentages, and what they conclude from them.

  • Tables & charts
  • Percentages & ratios
  • Interpreting figures

02 · 18 QUESTIONS · 10 MINUTES

Microsoft Excel

Checks the spreadsheet work the job actually needs, from formulas and lookups to clean analysis.

  • Formulas & functions
  • Working with data
  • Tables & charts

03 · 8 QUESTIONS · 10 MINUTES

Problem Solving

Shows how candidates break down a workplace problem and choose between options.

  • Understanding problems
  • Considering solutions
  • Choosing a response

04 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

05 · 20 QUESTIONS · 10 MINUTES

SQL

Checks whether candidates can write the queries the job needs, not just read them.

  • Queries & filtering
  • Joins & relationships
  • Working with databases

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: Numerical Reasoning, Microsoft Excel, Problem Solving, Customer Service, SQL. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

Try the question yourself before reading the answer. It is a Numerical Reasoning example drawn from resolving a customer query and documenting the response, part of a Customer Operations Analyst's week.

Customer Operations Analyst: resolving a customer query and documenting the responseWorkplace example

The replacement order was set at £9,600. The latest estimate is £10,080.

BudgetEstimate
£9,600£10,080
By what percentage does the estimate exceed the replacement order?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Customer Operations Analyst assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Numerical Reasoning, Microsoft Excel, SQL; workplace situations in Problem Solving, Customer Service. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • Numerical ReasoningAsk them to interpret a table, calculate a rate and explain what the figures imply.
  • Microsoft ExcelDiscuss formulas, cell references and checks in a small spreadsheet.
  • Problem SolvingAsk them to break down a problem, compare options and explain their next step.
  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • SQLAsk how they would filter records, join related tables and verify a query result.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Customer Operations Analyst vacancy?

Yes. Start with Numerical Reasoning, Microsoft Excel, Problem Solving, Customer Service, SQL, then keep the tests that match your responsibilities. For example, use Numerical Reasoning to explore tables & charts. You can add or remove tests before inviting candidates.

Does this assess practical Customer Operations Analyst work?

Candidates answer multiple-choice questions in Numerical Reasoning, Microsoft Excel, SQL; workplace situations in Problem Solving, Customer Service online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is Numerical Reasoning included?

Shows how candidates read figures, tables and percentages, and what they conclude from them. Ask them to interpret a table, calculate a rate and explain what the figures imply. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Customer Operations Analyst assessment take?

The recommended selection contains 5 tests and allows 50 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Numerical Reasoning, Microsoft Excel, Problem Solving, Customer Service, SQL separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Customer Operations Analyst selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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5 free candidate results · No credit card required