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Hire your next Customer Support Specialist with clearer evidence.

A ready-made selection of tests for Customer Support Specialist candidates. See how they approach the skills that matter, then focus your interviews on the results.

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AM
Alex Morgan

Customer Support Specialist assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Customer Service82%
Call Centre and Help Desk74%
Problem Solving68%
English Grammar64%
Communication78%
Time Management70%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Customer Support Specialist template combines Customer Service, Call Centre and Help Desk, Problem Solving, English Grammar, Communication, Time Management. Review the selection against the work your vacancy involves.

6tests65minutes71questions in total

01 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

02 · 15 QUESTIONS · 15 MINUTES

Call Centre and Help Desk

Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.

  • Call handling and verification
  • Difficult contacts
  • Service metrics

03 · 8 QUESTIONS · 10 MINUTES

Problem Solving

Shows how candidates break down a workplace problem and choose between options.

  • Understanding problems
  • Considering solutions
  • Choosing a response

04 · 25 QUESTIONS · 10 MINUTES

English Grammar

Checks written English accuracy where the writing goes in front of customers.

  • Sentence structure
  • Grammar in context
  • Written accuracy

05 · 8 QUESTIONS · 10 MINUTES

Communication

Shows how candidates choose to explain things and raise issues at work.

  • Sharing information
  • Listening & understanding
  • Difficult conversations

06 · 8 QUESTIONS · 10 MINUTES

Time Management

Shows how candidates prioritise when there is more to do than time allows.

  • Setting priorities
  • Planning workloads
  • Managing deadlines

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: Customer Service, Call Centre and Help Desk, Problem Solving, English Grammar, Communication, Time Management. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

Whether the vacancy says Customer Support Specialist or support specialist, the work includes resolving a customer query and documenting the response. This Call Centre and Help Desk example reflects that.

Customer Support Specialist: resolving a customer query and documenting the responseWorkplace example

A caller asks you to change the email address on an account. They give the account number and the name on the account but cannot answer the security question.

What should you do next?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Customer Support Specialist assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Call Centre and Help Desk, English Grammar; workplace situations in Customer Service, Problem Solving, Communication, Time Management. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
  • Problem SolvingAsk them to break down a problem, compare options and explain their next step.
  • English GrammarReview how they would make a customer or colleague message clear and accurate.
  • CommunicationExplore how they would explain an issue and agree the next update.
  • Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Customer Support Specialist vacancy?

Yes. Start with Customer Service, Call Centre and Help Desk, Problem Solving, English Grammar, Communication, Time Management, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.

Does this assess practical Customer Support Specialist work?

Candidates answer multiple-choice questions in Call Centre and Help Desk, English Grammar; workplace situations in Customer Service, Problem Solving, Communication, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is Customer Service included?

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Customer Support Specialist assessment take?

The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Customer Service, Call Centre and Help Desk, Problem Solving, English Grammar, Communication, Time Management separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Customer Support Specialist selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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5 free candidate results · No credit card required