01 · 12 QUESTIONS · 10 MINUTES
Verbal Reasoning
Shows how accurately candidates understand written information and what follows from it.
- Reading comprehension
- Evaluating statements
- Drawing conclusions
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A ready-made selection of tests for Dispute Resolution Officer candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedDispute Resolution Officer assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Verbal Reasoning82%
Compliance & Ethics74%
Decision-Making68%
Emotional Intelligence64%
Error Checking78%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of customer support skills.
The Dispute Resolution Officer template combines Verbal Reasoning, Compliance & Ethics, Decision-Making, Emotional Intelligence, Error Checking. Review the selection against the work your vacancy involves.
5tests50minutes70questions in total
02 · 7 QUESTIONS · 10 MINUTES
Compliance & Ethics
Shows how candidates act when rules, pressure and commercial interest pull apart.
- Ethical decisions
- Following procedures
- Raising concerns
03 · 8 QUESTIONS · 10 MINUTES
Decision-Making
Shows how candidates weigh incomplete information and commit to a course of action.
- Evaluating options
- Weighing information
- Choosing a response
04 · 15 QUESTIONS · 10 MINUTES
Emotional Intelligence
Shows how accurately candidates read emotion and intent in other people.
- Recognising emotions
- Understanding responses
- Managing interactions
05 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore clear responses and consistent customer support.
You receive a result for each included test: Verbal Reasoning, Compliance & Ethics, Decision-Making, Emotional Intelligence, Error Checking. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
See how a Dispute Resolution Officer candidate might approach resolving a customer query and documenting the response. This Error Checking example gives you something concrete to discuss at interview.
Dispute Resolution Officer: resolving a customer query and documenting the responseWorkplace example
While resolving a customer query and documenting the response, you proofread a refund request record that was typed up from the approved version. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Postcode | EH29 9SE | EH29 9SE |
| Due date | 24 December | 14 December |
| Case reference | LX-3264 | LX-3264 |
| Total | £500.50 | £500.50 |
A PRACTICAL GUIDE
Using the Dispute Resolution Officer assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Verbal Reasoning, Emotional Intelligence, Error Checking; workplace situations in Compliance & Ethics, Decision-Making. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.
Which results matter for your vacancy?
- Verbal ReasoningAsk them to distinguish facts from assumptions in a short written brief.
- Compliance & EthicsDiscuss how they would respond when a request conflicts with an agreed rule.
- Decision-MakingAsk them to compare options and explain what evidence their decision needs.
- Emotional IntelligenceExplore how they would recognise a colleague’s concerns and respond constructively.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Dispute Resolution Officer vacancy?
Yes. Start with Verbal Reasoning, Compliance & Ethics, Decision-Making, Emotional Intelligence, Error Checking, then keep the tests that match your responsibilities. For example, use Verbal Reasoning to explore reading comprehension. You can add or remove tests before inviting candidates.
Does this assess practical Dispute Resolution Officer work?
Candidates answer multiple-choice questions in Verbal Reasoning, Emotional Intelligence, Error Checking; workplace situations in Compliance & Ethics, Decision-Making online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.
Why is Verbal Reasoning included?
Shows how accurately candidates understand written information and what follows from it. Ask them to distinguish facts from assumptions in a short written brief. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Dispute Resolution Officer assessment take?
The recommended selection contains 5 tests and allows 50 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Verbal Reasoning, Compliance & Ethics, Decision-Making, Emotional Intelligence, Error Checking separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Dispute Resolution Officer selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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