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Hire your next Live Chat Agent with clearer evidence.

A ready-made selection of tests for Live Chat Agent candidates. See how they approach the skills that matter, then focus your interviews on the results.

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Your Live Chat Agent assessment will be prepared after signup.

AM
Alex Morgan

Live Chat Agent assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
English Grammar82%
Call Centre and Help Desk74%
Customer Service68%
Time Management64%
English Spelling78%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Live Chat Agent template combines English Grammar, Call Centre and Help Desk, Customer Service, Time Management, English Spelling. Review the selection against the work your vacancy involves.

5tests55minutes90questions in total

01 · 25 QUESTIONS · 10 MINUTES

English Grammar

Checks written English accuracy where the writing goes in front of customers.

  • Sentence structure
  • Grammar in context
  • Written accuracy

02 · 15 QUESTIONS · 15 MINUTES

Call Centre and Help Desk

Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.

  • Call handling and verification
  • Difficult contacts
  • Service metrics

03 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

04 · 8 QUESTIONS · 10 MINUTES

Time Management

Shows how candidates prioritise when there is more to do than time allows.

  • Setting priorities
  • Planning workloads
  • Managing deadlines

05 · 35 QUESTIONS · 10 MINUTES

English Spelling

Checks spelling accuracy where a visible mistake costs credibility.

  • Spelling accuracy
  • Recognising errors
  • Written vocabulary

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: English Grammar, Call Centre and Help Desk, Customer Service, Time Management, English Spelling. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

A short English Grammar question, set around resolving a customer query and documenting the response. It shows the kind of thinking the Live Chat Agent assessment measures.

Live Chat Agent: resolving a customer query and documenting the responseWorkplace example

You are checking a saved reply before it goes into the chat templates library.

Which sentence uses the correct word?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Live Chat Agent assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in English Grammar, Call Centre and Help Desk, English Spelling; workplace situations in Customer Service, Time Management. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • English GrammarReview how they would make a customer or colleague message clear and accurate.
  • Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
  • English SpellingExplore accuracy in written messages and documents.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Live Chat Agent vacancy?

Yes. Start with English Grammar, Call Centre and Help Desk, Customer Service, Time Management, English Spelling, then keep the tests that match your responsibilities. For example, use English Grammar to explore sentence structure. You can add or remove tests before inviting candidates.

Does this assess practical Live Chat Agent work?

Candidates answer multiple-choice questions in English Grammar, Call Centre and Help Desk, English Spelling; workplace situations in Customer Service, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is English Grammar included?

Checks written English accuracy where the writing goes in front of customers. Review how they would make a customer or colleague message clear and accurate. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Live Chat Agent assessment take?

The recommended selection contains 5 tests and allows 55 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review English Grammar, Call Centre and Help Desk, Customer Service, Time Management, English Spelling separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Live Chat Agent selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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5 free candidate results · No credit card required