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Hire your next Remote Customer Adviser with clearer evidence.

A ready-made selection of tests for Remote Customer Adviser candidates. See how they approach the skills that matter, then focus your interviews on the results.

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Your Remote Customer Adviser assessment will be prepared after signup.

AM
Alex Morgan

Remote Customer Adviser assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Remote Work82%
Call Centre and Help Desk74%
Customer Service68%
Communication64%
Time Management78%
English Grammar70%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of customer support skills.

The Remote Customer Adviser template combines Remote Work, Call Centre and Help Desk, Customer Service, Communication, Time Management, English Grammar. Review the selection against the work your vacancy involves.

6tests65minutes70questions in total

01 · 7 QUESTIONS · 10 MINUTES

Remote Work

Shows how candidates organise themselves and stay visible without a desk alongside colleagues.

  • Independent working
  • Remote communication
  • Managing collaboration

02 · 15 QUESTIONS · 15 MINUTES

Call Centre and Help Desk

Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.

  • Call handling and verification
  • Difficult contacts
  • Service metrics

03 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

04 · 8 QUESTIONS · 10 MINUTES

Communication

Shows how candidates choose to explain things and raise issues at work.

  • Sharing information
  • Listening & understanding
  • Difficult conversations

05 · 8 QUESTIONS · 10 MINUTES

Time Management

Shows how candidates prioritise when there is more to do than time allows.

  • Setting priorities
  • Planning workloads
  • Managing deadlines

06 · 25 QUESTIONS · 10 MINUTES

English Grammar

Checks written English accuracy where the writing goes in front of customers.

  • Sentence structure
  • Grammar in context
  • Written accuracy

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore clear responses and consistent customer support.

You receive a result for each included test: Remote Work, Call Centre and Help Desk, Customer Service, Communication, Time Management, English Grammar. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

This Remote Work example is set in the work of a Remote Customer Adviser: resolving a customer query and documenting the response. Use it to talk through a candidate's reasoning alongside their results.

Remote Customer Adviser: resolving a customer query and documenting the responseWorkplace example

You work from home. Your internet connection has dropped twice this morning during calls, and you have a queue of callbacks due before midday.

What is the most effective action?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Remote Customer Adviser assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Call Centre and Help Desk, English Grammar; workplace situations in Remote Work, Customer Service, Communication, Time Management. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.

Which results matter for your vacancy?

  • Remote WorkExplore how they would coordinate work and communicate progress with a distributed team.
  • Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • CommunicationExplore how they would explain an issue and agree the next update.
  • Time ManagementAsk how they would prioritise competing deadlines and explain the trade-offs.
  • English GrammarReview how they would make a customer or colleague message clear and accurate.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Remote Customer Adviser vacancy?

Yes. Start with Remote Work, Call Centre and Help Desk, Customer Service, Communication, Time Management, English Grammar, then keep the tests that match your responsibilities. For example, use Remote Work to explore independent working. You can add or remove tests before inviting candidates.

Does this assess practical Remote Customer Adviser work?

Candidates answer multiple-choice questions in Call Centre and Help Desk, English Grammar; workplace situations in Remote Work, Customer Service, Communication, Time Management online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.

Why is Remote Work included?

Shows how candidates organise themselves and stay visible without a desk alongside colleagues. Explore how they would coordinate work and communicate progress with a distributed team. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Remote Customer Adviser assessment take?

The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Remote Work, Call Centre and Help Desk, Customer Service, Communication, Time Management, English Grammar separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Remote Customer Adviser selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

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5 free candidate results · No credit card required