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Hire your next Retail Sales Advisor with clearer evidence.

A ready-made selection of tests for Retail Sales Advisor candidates. See how they approach the skills that matter, then focus your interviews on the results.

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5 free candidate results · No credit card required · See a sample report

Your Retail Sales Advisor assessment will be prepared after signup.

AM
Alex Morgan

Retail Sales Advisor assessment

Completed

A CLEARER VIEW OF THEIR SKILLS

More than one score.

72%
Customer Service82%
Communication74%
Basic Math68%
Retail and Cash Handling64%

Compare strengths. Explore the detail. Ask better questions.

Illustrative results · Fictional candidate

WHAT THE ASSESSMENT EXPLORES

A clearer view of sales skills.

The Retail Sales Advisor template combines Customer Service, Communication, Basic Math, Retail and Cash Handling. Review the selection against the work your vacancy involves.

4tests48minutes65questions in total

01 · 7 QUESTIONS · 10 MINUTES

Customer Service

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.

  • Understanding customers
  • Handling concerns
  • Finding resolutions

02 · 8 QUESTIONS · 10 MINUTES

Communication

Shows how candidates choose to explain things and raise issues at work.

  • Sharing information
  • Listening & understanding
  • Difficult conversations

03 · 35 QUESTIONS · 10 MINUTES

Basic Math

Checks everyday arithmetic, percentages and quick mental calculation.

  • Arithmetic
  • Fractions & percentages
  • Working with quantities

04 · 15 QUESTIONS · 18 MINUTES

Retail and Cash Handling

Checks how candidates handle cash and payments accurately, apply store policy and prevent loss.

  • Till and cash up
  • Pricing and promotions
  • Refunds and restricted sales

A COMPLETE SKILLS PICTURE

One assessment. Different strengths.

Explore customer conversations, commercial reasoning and follow-through.

You receive a result for each included test: Customer Service, Communication, Basic Math, Retail and Cash Handling. Compare the relevant areas separately and use a follow-up task based on reviewing a customer proposal against the sales brief.

Keep the recommended selection or adjust it before inviting candidates.

A MULTILINGUAL TEST SUITE

English, plus 13 languages.

Assess candidates in the language they work in.

  • English
  • Chinese (simplified)
  • Japanese
  • Korean
  • Thai
  • Vietnamese
  • Indonesian
  • French
  • German
  • Spanish
  • Portuguese
  • Italian
  • Dutch
  • Arabic

Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.

TRY AN EXAMPLE QUESTION

Try an example question.

Hiring a Retail Sales Advisor, sometimes advertised as sales assistant? Try a Basic Math question built around reviewing a customer proposal against the sales brief.

Retail Sales Advisor: reviewing a customer proposal against the sales briefWorkplace example

You are working through 320 renewal conversations. So far 128 are complete.

Renewal conversationsComplete
320128
What percentage of the renewal conversations is complete?

An example of the question format, separate from a candidate assessment.

A PRACTICAL GUIDE

Using the Retail Sales Advisor assessment.

What does the full assessment tell you?

This template combines multiple-choice questions in Basic Math, Retail and Cash Handling; workplace situations in Customer Service, Communication. It brings together evidence about customer conversations, commercial reasoning and follow-through, giving you areas to explore when reviewing a customer proposal against the sales brief.

How can you use the results?

Review each result against your vacancy’s responsibilities. Use a short task based on reviewing a customer proposal against the sales brief to explore practical application. Ask them to clarify the customer’s requirements, explain the offer and agree a next step.

Which results matter for your vacancy?

  • Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
  • CommunicationExplore how they would explain an issue and agree the next update.
  • Basic MathDiscuss calculations involving quantities, fractions or percentages.
  • Retail and Cash HandlingUse a short Retail and Cash Handling work sample to explore how they apply till and cash up and pricing and promotions.

SEE THE RESULTS FOR YOURSELF

See the person behind the score.

Explore a complete sample report, from test results and candidate comparisons to focused interview questions.

View sample report
Skills breakdownCandidate comparisonInterview prompts

BEFORE YOU START

Your questions, answered.

Can I tailor this assessment to my Retail Sales Advisor vacancy?

Yes. Start with Customer Service, Communication, Basic Math, Retail and Cash Handling, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.

Does this assess practical Retail Sales Advisor work?

Candidates answer multiple-choice questions in Basic Math, Retail and Cash Handling; workplace situations in Customer Service, Communication online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on reviewing a customer proposal against the sales brief to explore application alongside the test results.

Why is Customer Service included?

Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.

How long does this Retail Sales Advisor assessment take?

The recommended selection contains 4 tests and allows 48 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.

Will I see a separate result for each test?

Yes. Review Customer Service, Communication, Basic Math, Retail and Cash Handling separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.

Can I try this assessment with real candidates for free?

After signup, your Retail Sales Advisor selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.

Start your Retail Sales Advisor assessment.

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