01 · 7 QUESTIONS · 10 MINUTES
Negotiation
Shows how candidates hold value in a conversation and find workable terms.
- Understanding interests
- Considering trade-offs
- Finding agreement
Hire your next Retentions Advisor with clearer evidence.
A ready-made selection of tests for Retentions Advisor candidates. See how they approach the skills that matter, then focus your interviews on the results.
Get started free
No credit card required
Your Retentions Advisor assessment will be prepared after signup.
AM
Alex Morgan
CompletedRetentions Advisor assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Negotiation82%
Customer Service74%
Communication68%
Emotional Intelligence64%
Competitiveness78%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of customer support skills.
The Retentions Advisor template combines Negotiation, Customer Service, Communication, Emotional Intelligence, Competitiveness. Review the selection against the work your vacancy involves.
5tests50minutes45questions in total
02 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
03 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
04 · 15 QUESTIONS · 10 MINUTES
Emotional Intelligence
Shows how accurately candidates read emotion and intent in other people.
- Recognising emotions
- Understanding responses
- Managing interactions
05 · 8 QUESTIONS · 10 MINUTES
Competitiveness
Shows how strongly a candidate is driven by targets, winning and comparison with others.
- Responding to competition
- Pursuing targets
- Balancing individual & team goals
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore clear responses and consistent customer support.
You receive a result for each included test: Negotiation, Customer Service, Communication, Emotional Intelligence, Competitiveness. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
This Negotiation example is set in the work of a Retentions Advisor: resolving a customer query and documenting the response. Use it to talk through a candidate's reasoning alongside their results.
Retentions Advisor: resolving a customer query and documenting the responseWorkplace example
A customer of four years calls to cancel their monthly plan because a rival offers the same plan for less. You are authorised to discount by up to 15%.
A PRACTICAL GUIDE
Using the Retentions Advisor assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Emotional Intelligence; workplace situations in Negotiation, Customer Service, Communication, Competitiveness. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.
Which results matter for your vacancy?
- NegotiationExplore how they would clarify priorities and work towards an acceptable agreement.
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- CommunicationExplore how they would explain an issue and agree the next update.
- Emotional IntelligenceExplore how they would recognise a colleague’s concerns and respond constructively.
- CompetitivenessExplore how they would respond to a missed target and balance individual goals with the team’s work.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Retentions Advisor vacancy?
Yes. Start with Negotiation, Customer Service, Communication, Emotional Intelligence, Competitiveness, then keep the tests that match your responsibilities. For example, use Negotiation to explore understanding interests. You can add or remove tests before inviting candidates.
Does this assess practical Retentions Advisor work?
Candidates answer multiple-choice questions in Emotional Intelligence; workplace situations in Negotiation, Customer Service, Communication, Competitiveness online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.
Why is Negotiation included?
Shows how candidates hold value in a conversation and find workable terms. Explore how they would clarify priorities and work towards an acceptable agreement. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Retentions Advisor assessment take?
The recommended selection contains 5 tests and allows 50 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Negotiation, Customer Service, Communication, Emotional Intelligence, Competitiveness separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Retentions Advisor selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
Start your Retentions Advisor assessment.
Get started free5 free candidate results · No credit card required