01 · 8 QUESTIONS · 10 MINUTES
Interpersonal Skills
Shows how candidates handle disagreement and build working relationships.
- Working relationships
- Understanding others
- Managing interactions
Hire your next Student Services Advisor with clearer evidence.
A ready-made selection of tests for Student Services Advisor candidates. See how they approach the skills that matter, then focus your interviews on the results.
Get started free
5 free candidate results · No credit card required · See a sample report
Your Student Services Advisor assessment will be prepared after signup.
AM
Alex Morgan
CompletedStudent Services Advisor assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Interpersonal Skills82%
Customer Service74%
Emotional Intelligence68%
Verbal Reasoning64%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of reasoning and workplace skills.
The Student Services Advisor template combines Interpersonal Skills, Customer Service, Emotional Intelligence, Verbal Reasoning. Review the selection against the work your vacancy involves.
4tests40minutes42questions in total
02 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
03 · 15 QUESTIONS · 10 MINUTES
Emotional Intelligence
Shows how accurately candidates read emotion and intent in other people.
- Recognising emotions
- Understanding responses
- Managing interactions
04 · 12 QUESTIONS · 10 MINUTES
Verbal Reasoning
Shows how accurately candidates understand written information and what follows from it.
- Reading comprehension
- Evaluating statements
- Drawing conclusions
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore careful records, clear communication and sound judgement.
You receive a result for each included test: Interpersonal Skills, Customer Service, Emotional Intelligence, Verbal Reasoning. Compare the relevant areas separately and use a follow-up task based on preparing a timetable update and checking who it affects.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
This Customer Service example is set in the work of a Student Services Advisor: preparing a timetable update and checking who it affects. Use it to talk through a candidate's reasoning alongside their results.
Student Services Advisor: preparing a timetable update and checking who it affectsWorkplace example
A final-year student arrives at the desk upset. Her timetable was changed last week and she missed a seminar that counts towards attendance. She has an email showing she was never told.
A PRACTICAL GUIDE
Using the Student Services Advisor assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Emotional Intelligence, Verbal Reasoning; workplace situations in Interpersonal Skills, Customer Service. It brings together evidence about careful records, clear communication and sound judgement, giving you areas to explore when preparing a timetable update and checking who it affects.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on preparing a timetable update and checking who it affects to explore practical application. Ask how they would verify the information and communicate a change to the people affected.
Which results matter for your vacancy?
- Interpersonal SkillsExplore how they would address a disagreement and keep a working relationship productive.
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- Emotional IntelligenceExplore how they would recognise a colleague’s concerns and respond constructively.
- Verbal ReasoningAsk them to distinguish facts from assumptions in a short written brief.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Student Services Advisor vacancy?
Yes. Start with Interpersonal Skills, Customer Service, Emotional Intelligence, Verbal Reasoning, then keep the tests that match your responsibilities. For example, use Interpersonal Skills to explore working relationships. You can add or remove tests before inviting candidates.
Does this assess practical Student Services Advisor work?
Candidates answer multiple-choice questions in Emotional Intelligence, Verbal Reasoning; workplace situations in Interpersonal Skills, Customer Service online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on preparing a timetable update and checking who it affects to explore application alongside the test results.
Why is Interpersonal Skills included?
Shows how candidates handle disagreement and build working relationships. Explore how they would address a disagreement and keep a working relationship productive. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Student Services Advisor assessment take?
The recommended selection contains 4 tests and allows 40 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Interpersonal Skills, Customer Service, Emotional Intelligence, Verbal Reasoning separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Student Services Advisor selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
Start your Student Services Advisor assessment.
Get started free5 free candidate results · No credit card required