01 · 15 QUESTIONS · 15 MINUTES
Call Centre and Help Desk
Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.
- Call handling and verification
- Difficult contacts
- Service metrics
Hire your next Technical Support Agent with clearer evidence.
A ready-made selection of tests for Technical Support Agent candidates. See how they approach the skills that matter, then focus your interviews on the results.
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Alex Morgan
CompletedTechnical Support Agent assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Call Centre and Help Desk82%
Problem Solving74%
Customer Service68%
Communication64%
Error Checking78%
Logical Reasoning70%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of customer support skills.
The Technical Support Agent template combines Call Centre and Help Desk, Problem Solving, Customer Service, Communication, Error Checking, Logical Reasoning. Review the selection against the work your vacancy involves.
6tests65minutes76questions in total
02 · 8 QUESTIONS · 10 MINUTES
Problem Solving
Shows how candidates break down a workplace problem and choose between options.
- Understanding problems
- Considering solutions
- Choosing a response
03 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
04 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
05 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
06 · 10 QUESTIONS · 10 MINUTES
Logical Reasoning
Shows how candidates reason through unfamiliar problems without prior knowledge.
- Recognising relationships
- Evaluating information
- Drawing conclusions
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore clear responses and consistent customer support.
You receive a result for each included test: Call Centre and Help Desk, Problem Solving, Customer Service, Communication, Error Checking, Logical Reasoning. Compare the relevant areas separately and use a follow-up task based on resolving a customer query and documenting the response.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
See how a Technical Support Agent candidate might approach resolving a customer query and documenting the response. This Error Checking example gives you something concrete to discuss at interview.
Technical Support Agent: resolving a customer query and documenting the responseWorkplace example
While resolving a customer query and documenting the response, a colleague asks you to confirm that a copied returned order entry matches the original. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Total | £915.00 | £915.00 |
| Postcode | CF17 3MG | CF71 3MG |
| Cost code | XY-572 | XY-572 |
| Reference | CE-4916 | CE-4916 |
A PRACTICAL GUIDE
Using the Technical Support Agent assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Call Centre and Help Desk, Error Checking, Logical Reasoning; workplace situations in Problem Solving, Customer Service, Communication. It brings together evidence about clear responses and consistent customer support, giving you areas to explore when resolving a customer query and documenting the response.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on resolving a customer query and documenting the response to explore practical application. Ask how they would clarify the issue, communicate the next step and record the outcome.
Which results matter for your vacancy?
- Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
- Problem SolvingAsk them to break down a problem, compare options and explain their next step.
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- CommunicationExplore how they would explain an issue and agree the next update.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
- Logical ReasoningAsk them to explain the relationships and assumptions behind a conclusion.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Technical Support Agent vacancy?
Yes. Start with Call Centre and Help Desk, Problem Solving, Customer Service, Communication, Error Checking, Logical Reasoning, then keep the tests that match your responsibilities. For example, use Call Centre and Help Desk to explore call handling and verification. You can add or remove tests before inviting candidates.
Does this assess practical Technical Support Agent work?
Candidates answer multiple-choice questions in Call Centre and Help Desk, Error Checking, Logical Reasoning; workplace situations in Problem Solving, Customer Service, Communication online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on resolving a customer query and documenting the response to explore application alongside the test results.
Why is Call Centre and Help Desk included?
Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems. Use a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Technical Support Agent assessment take?
The recommended selection contains 6 tests and allows 65 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Call Centre and Help Desk, Problem Solving, Customer Service, Communication, Error Checking, Logical Reasoning separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Technical Support Agent selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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