01 · 15 QUESTIONS · 15 MINUTES
Call Centre and Help Desk
Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems.
- Call handling and verification
- Difficult contacts
- Service metrics
Hire your next Technical Support Specialist with clearer evidence.
A ready-made selection of tests for Technical Support Specialist candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedTechnical Support Specialist assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Call Centre and Help Desk82%
Problem Solving74%
Customer Service68%
Error Checking64%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of IT skills.
The Technical Support Specialist template combines Call Centre and Help Desk, Problem Solving, Customer Service, Error Checking. Review the selection against the work your vacancy involves.
4tests45minutes58questions in total
02 · 8 QUESTIONS · 10 MINUTES
Problem Solving
Shows how candidates break down a workplace problem and choose between options.
- Understanding problems
- Considering solutions
- Choosing a response
03 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
04 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore technical knowledge, troubleshooting and reliable systems.
You receive a result for each included test: Call Centre and Help Desk, Problem Solving, Customer Service, Error Checking. Compare the relevant areas separately and use a follow-up task based on reviewing a service change before a planned release.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
A short Error Checking question, set around reviewing a service change before a planned release. It shows the kind of thinking the Technical Support Specialist assessment measures.
Technical Support Specialist: reviewing a service change before a planned releaseWorkplace example
While reviewing a service change before a planned release, a colleague asks you to confirm that a copied patch install entry matches the original. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Review date | 4 July | 4 June |
| Site code | LV-265 | LV-265 |
| Start time | 14:30 | 14:30 |
| Ticket number | YN-5668 | YN-5668 |
A PRACTICAL GUIDE
Using the Technical Support Specialist assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Call Centre and Help Desk, Error Checking; workplace situations in Problem Solving, Customer Service. It brings together evidence about technical knowledge, troubleshooting and reliable systems, giving you areas to explore when reviewing a service change before a planned release.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on reviewing a service change before a planned release to explore practical application. Ask how they would diagnose the issue, verify a proposed fix and recover if it failed.
Which results matter for your vacancy?
- Call Centre and Help DeskUse a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts.
- Problem SolvingAsk them to break down a problem, compare options and explain their next step.
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Technical Support Specialist vacancy?
Yes. Start with Call Centre and Help Desk, Problem Solving, Customer Service, Error Checking, then keep the tests that match your responsibilities. For example, use Call Centre and Help Desk to explore call handling and verification. You can add or remove tests before inviting candidates.
Does this assess practical Technical Support Specialist work?
Candidates answer multiple-choice questions in Call Centre and Help Desk, Error Checking; workplace situations in Problem Solving, Customer Service online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on reviewing a service change before a planned release to explore application alongside the test results.
Why is Call Centre and Help Desk included?
Checks how candidates handle calls and tickets, calm difficult contacts and resolve first-line problems. Use a short Call Centre and Help Desk work sample to explore how they apply call handling and verification and difficult contacts. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Technical Support Specialist assessment take?
The recommended selection contains 4 tests and allows 45 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Call Centre and Help Desk, Problem Solving, Customer Service, Error Checking separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Technical Support Specialist selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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