01 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
Hire your next Travel Consultant with clearer evidence.
A ready-made selection of tests for Travel Consultant candidates. See how they approach the skills that matter, then focus your interviews on the results.
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AM
Alex Morgan
CompletedTravel Consultant assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Customer Service82%
Communication74%
Error Checking68%
Basic Math64%
Interpersonal Skills78%
Hospitality and Front Desk70%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of sales skills.
The Travel Consultant template combines Customer Service, Communication, Error Checking, Basic Math, Interpersonal Skills, Hospitality and Front Desk. Review the selection against the work your vacancy involves.
6tests68minutes101questions in total
02 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
03 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
04 · 35 QUESTIONS · 10 MINUTES
Basic Math
Checks everyday arithmetic, percentages and quick mental calculation.
- Arithmetic
- Fractions & percentages
- Working with quantities
05 · 8 QUESTIONS · 10 MINUTES
Interpersonal Skills
Shows how candidates handle disagreement and build working relationships.
- Working relationships
- Understanding others
- Managing interactions
06 · 15 QUESTIONS · 18 MINUTES
Hospitality and Front Desk
Checks how candidates handle bookings, check-in, guest complaints, billing and guest safety.
- Reservations and travel bookings
- Guest service and recovery
- Billing and KPIs
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore customer conversations, commercial reasoning and follow-through.
You receive a result for each included test: Customer Service, Communication, Error Checking, Basic Math, Interpersonal Skills, Hospitality and Front Desk. Compare the relevant areas separately and use a follow-up task based on reviewing a customer proposal before sending it.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
Explore an example in the context of reviewing a customer proposal before sending it. It gives you a way to discuss the reasoning behind a candidate’s answer, alongside the Travel Consultant assessment results.
Travel Consultant: reviewing a customer proposal before sending itWorkplace example
An opportunity report shows 200 enquiries and 30 qualified opportunities.
| Enquiries | Qualified opportunities |
|---|---|
| 200 | 30 |
A PRACTICAL GUIDE
Using the Travel Consultant assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Error Checking, Basic Math, Hospitality and Front Desk; workplace situations in Customer Service, Communication, Interpersonal Skills. It brings together evidence about customer conversations, commercial reasoning and follow-through, giving you areas to explore when reviewing a customer proposal before sending it.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on reviewing a customer proposal before sending it to explore practical application. Ask them to clarify the customer’s needs, explain their proposal and agree a useful next step.
Which results matter for your vacancy?
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- CommunicationExplore how they would explain an issue and agree the next update.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
- Basic MathDiscuss calculations involving quantities, fractions or percentages.
- Interpersonal SkillsExplore how they would address a disagreement and keep a working relationship productive.
- Hospitality and Front DeskUse a short Hospitality and Front Desk work sample to explore how they apply reservations and travel bookings and guest service and recovery.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Travel Consultant vacancy?
Yes. Start with Customer Service, Communication, Error Checking, Basic Math, Interpersonal Skills, Hospitality and Front Desk, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.
Does this assess practical Travel Consultant work?
Candidates answer multiple-choice questions in Error Checking, Basic Math, Hospitality and Front Desk; workplace situations in Customer Service, Communication, Interpersonal Skills online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on reviewing a customer proposal before sending it to explore application alongside the test results.
Why is Customer Service included?
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Travel Consultant assessment take?
The recommended selection contains 6 tests and allows 68 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Customer Service, Communication, Error Checking, Basic Math, Interpersonal Skills, Hospitality and Front Desk separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Travel Consultant selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
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