01 · 7 QUESTIONS · 10 MINUTES
Customer Service
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy.
- Understanding customers
- Handling concerns
- Finding resolutions
Hire your next Receptionist with clearer evidence.
A ready-made selection of tests for Receptionist candidates. See how they approach the skills that matter, then focus your interviews on the results.
Get started free
5 free candidate results · No credit card required · See a sample report
Your Receptionist assessment will be prepared after signup.
AM
Alex Morgan
CompletedReceptionist assessment
A CLEARER VIEW OF THEIR SKILLS
More than one score.
Customer Service82%
Typing Speed74%
Communication68%
Error Checking64%
Compare strengths. Explore the detail. Ask better questions.
Illustrative results · Fictional candidate
WHAT THE ASSESSMENT EXPLORES
A clearer view of office skills.
The Receptionist template combines Customer Service, Typing Speed, Communication, Error Checking. Review the selection against the work your vacancy involves.
4tests32minutes45questions in total
02 · 2 QUESTIONS · 2 MINUTES
Typing Speed
Shows how many correct words a minute candidates type, and how accurately.
- Typing speed
- Accuracy
- Copy typing
03 · 8 QUESTIONS · 10 MINUTES
Communication
Shows how candidates choose to explain things and raise issues at work.
- Sharing information
- Listening & understanding
- Difficult conversations
04 · 28 QUESTIONS · 10 MINUTES
Error Checking
Shows whether candidates spot mistakes in detailed information under time pressure.
- Comparing records
- Spotting discrepancies
- Accuracy with information
A COMPLETE SKILLS PICTURE
One assessment. Different strengths.
Explore accurate, organised office work.
You receive a result for each included test: Customer Service, Typing Speed, Communication, Error Checking. Compare the relevant areas separately and use a follow-up task based on checking appointment details before confirming a booking.
Keep the recommended selection or adjust it before inviting candidates.
A MULTILINGUAL TEST SUITE
English, plus 13 languages.
Assess candidates in the language they work in.
- English
- Chinese (simplified)
- Japanese
- Korean
- Thai
- Vietnamese
- Indonesian
- French
- German
- Spanish
- Portuguese
- Italian
- Dutch
- Arabic
Languages across our wider suite. Availability varies by test and level; check each test when preparing your assessment.
TRY AN EXAMPLE QUESTION
Try an example question.
See how a Receptionist candidate might approach checking appointment details before confirming a booking. This Error Checking example gives you something concrete to discuss at interview.
Receptionist: checking appointment details before confirming a bookingWorkplace example
While checking appointment details before confirming a booking, a colleague asks you to confirm that a copied archive box entry matches the original. All four fields must match exactly.
| Field | Approved record | Copied entry |
|---|---|---|
| Cost code | BR-591 | BR-591 |
| Start time | 15:45 | 15:45 |
| Date | 4 January | 14 January |
| Quantity | 79 | 79 |
A PRACTICAL GUIDE
Using the Receptionist assessment.
What does the full assessment tell you?
This template combines multiple-choice questions in Error Checking; workplace situations in Customer Service, Communication. It brings together evidence about accurate, organised office work, giving you areas to explore when checking appointment details before confirming a booking.
How can you use the results?
Review each result against your vacancy’s responsibilities. Use a short task based on checking appointment details before confirming a booking to explore practical application. Ask how they would verify the information, explain availability and coordinate a change.
Which results matter for your vacancy?
- Customer ServiceAsk how they would clarify a customer’s concern and resolve it within the agreed process.
- Typing SpeedUse a short Typing Speed work sample to explore how they apply typing speed and accuracy.
- CommunicationExplore how they would explain an issue and agree the next update.
- Error CheckingCheck matching identifiers, amounts and dates before records are shared.
SEE THE RESULTS FOR YOURSELF
See the person behind the score.
Explore a complete sample report, from test results and candidate comparisons to focused interview questions.
BEFORE YOU START
Your questions, answered.
Can I tailor this assessment to my Receptionist vacancy?
Yes. Start with Customer Service, Typing Speed, Communication, Error Checking, then keep the tests that match your responsibilities. For example, use Customer Service to explore understanding customers. You can add or remove tests before inviting candidates.
Does this assess practical Receptionist work?
Candidates answer multiple-choice questions in Error Checking; workplace situations in Customer Service, Communication online. They do not complete your day-to-day work inside your own systems. Add a short work sample based on checking appointment details before confirming a booking to explore application alongside the test results.
Why is Customer Service included?
Shows how candidates handle customers who are unhappy, unclear or hard to satisfy. Ask how they would clarify a customer’s concern and resolve it within the agreed process. Review whether this area reflects the responsibilities of your vacancy before retaining it.
How long does this Receptionist assessment take?
The recommended selection contains 4 tests and allows 32 minutes across its timed tests. Adding or removing tests, or adjusting time allowances, can change the total.
Will I see a separate result for each test?
Yes. Review Customer Service, Typing Speed, Communication, Error Checking separately so a strength in one area does not hide a gap in another. Use the detail to focus interviews and relevant work samples. View the sample report.
Can I try this assessment with real candidates for free?
After signup, your Receptionist selection is prepared for review. Adjust it, invite candidates and see your first 5 candidate results free. No credit card is required. See pricing for further results.
Start your Receptionist assessment.
Get started free5 free candidate results · No credit card required