Restaurant Server Test

What is a restaurant server skills test?

The restaurant server test is pre-screening assessment employers can use to determine which candidates in their applicant pool have the required skills to be effective in the role.

Restaurant servers play an essential role in delivering high-quality service to customers while being the public face of a restaurant.

Their position requires them to be courteous, effective communicators, work under pressure and adapt to customers' requirements all while ensuring they pay attention to detail when taking customers' orders and communicating these to the kitchen staff.

The restaurant server skills test evaluates candidates on these skills, providing an objective means to assess candidates and select only those that demonstrate the skill level required.

What are the benefits of using the restaurant server skills test for pre-screening?

The restaurant server skills test is an objective and cost-effective way to evaluate candidates on whether they have the skills needed to work efficiently.

Being in a customer-facing role such as a restaurant server requires individuals to have strong communication, attention to detail, teamwork and time management skills.

This type of role often attracts many applicants with wide-ranging experience levels. Determining which applicants have the skills at the level you require can be challenging.

The restaurant server skills test is designed to help you evaluate candidates and select the most suitable ones for the roles you have to fill.

The test comprises timed multiple-choice questions that assess candidates on the skills needed for the role. The results provide comparative data and an indication of those that can effectively fulfill the duties of a restaurant server. Those candidates that perform well on the test are likely to be suitable candidates for the position and can be progressed to the next stage of the process.

Good performance on the test is a clear indication of a candidate’s suitability for the position

As the core skills like hospitality needed to be a good restaurant server are common in other customer-facing roles, the test is a valuable tool in the recruitment process for different roles, such as:

• Customer service assistant
• Customer service operator
• Food service worker
• Restaurant manager
• Receptionist
• Food handler

How our test measures restaurant server skills

Test questions are designed to assess industry-specific technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to become a restaurant server were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our restaurant server test is constantly updated and optimized to ensure the best experience and results.